“You’ve got to start with the customer experience and work backwards” (Steve Jobs)
Do your customers really enjoy engaging with you and buying from you, be it on line, on the phone or in person?
Do they feel you know and understand their needs, appreciate them and have their back?
If not, then it is very likely you are not providing the customer experience they want and expect which leads you open to losing them to a competitor.
In a recent survey 88% of consumers reported they would quit doing business with a company if they had a bad customer experience.
The customer experience is how the customer feels about all interactions with your company
It is defined in the little details that great companies like Starbucks, Apple and Netflix deliver. How they listen and show their appreciation with a more personal service in line with your specific needs. It’s ultimately why customers chose you over a competitor?
At Accuracy we are experts at helping you listen to your customers so that you truly understand their customer experience and whether you are exceeding expectations or are falling short.
It is no longer enough for a company to simply offer a better product or service. Customers now expect more. HOW A COMPANY DELIVERS FOR ITS CUSTOMERS IS AS IMPORTANT AS WHAT IT DELIVERS.
In short, when customers interact with your company be it on line, on the telephone or in person they expect a consistent and positive customer experience.
Companies that work to improve how they interact with customers at every point along the customer journey will deliver true competitive advantage.
At Accuracy we will help you to truly understand the customer experience namely:
- Do your customers feel that you really “get them” or are you simply meeting a need?
- Are you offering your customers a consistent personally rewarding experience that re-confirms the reasons they chose you in the 1st place?
We will work with you to identify what matters to your customers and uncover you can provide ENRICHED PERSONAL EXPERIENCES that will create a lasting bond
"A Changing Ireland"
See how we use REAL LIFE VIDEO INTERVIEWING to get IN THE MOMENT FEEDBACK